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I've forgotten my passcode and memorable word for Barclaycard online servicing, what do I do?

If you've forgotten both your passcode and your memorable word, please select the 'Forgotten your passcode' link on the login screen Step 1 and follow the on-screen instructions. Then select the ‘Forgotten your memorable word’ link on Step 2.

If your mobile number’s registered with us, we might be able to send a temporary verification code to your phone. You can then use this code to reset your details online in seconds.

Not registered your mobile with us? No problem. If you can log in, go to ‘Your details’ and update your mobile number. We’ll use this to get in touch if we spot any unusual activity on your account and need to contact you. If you need to call us, please let us know your mobile number, so we’ve got your most up to date details.

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