I've forgotten my Username/ID number, what do I do?

If you've forgotten your Username/ID number and know your 16-digit card number, you can click the link on the login page to use your 16-digit card number instead. Then you'll be able to enter your Passcode and Memorable word as normal. Your card number can be found on your statements, if you don't have your card to hand.

Once you're logged in you can change your security details by selecting 'Secure login details' which you'll find under 'Your details' in the top menu.

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