I've forgotten my Barclaycard online servicing login details, what do I do?
To reset your secure login details online we'll ask for some information to help us identify you and protect your account. You'll need your Barclaycard to hand.
Forgotten your Username/ID number? You can enter your card number to proceed. You'll find your long card number on the front of your Barclaycard and on your statements. Once you're logged in, you can change your security details at any time by selecting ‘Secure login details’ which you'll find under 'Your details' in the top menu.
Forgotten your passcode and memorable word? Select the ‘Forgotten your passcode’ link on the login screen Step 1 and follow the instructions. Then select the ‘Forgotten your memorable word’ link on Step 2.
If your mobile number’s registered with us, we might be able to send a temporary verification code to your phone. You can then use this code to reset your details online in seconds.
Not registered your mobile with us? No problem. If you can log in, go to ‘Your details’ and update your mobile number. We’ll use this to get in touch if we spot any unusual activity on your account and need to contact you. If you need to call us, please let us know your mobile number, so we’ve got your most up to date details.