We use cookies to give you the best browsing experience and to help us understand how you use our site. Cookies are small snippets of data stored on your computer and some have already been set. By continuing to use our website you are accepting our use of cookies. To find out more, read about cookies

I'm struggling to log into my account online. Why can't you tell me which of the security details I am entering is not matching?

Your secure login details were chosen by you and remain private to you and Barclaycard - they work in combination to identify you to us and help us protect your account. If we revealed which of the three were incorrect, your level of protection would be lower.

Forgotten your passcode or memorable word? We'll ask for some account information to allow you to log into your account.

Forgotten both your passcode and memorable word? Select the 'Forgotten...' link and follow the on screen instructions.

Once you've logged in, you can change your security details at any time by selecting ‘Secure login details’ which you'll find under 'Your details' in the top menu.

If you keep getting this message, it's possible something's wrong so please give us a call on 0800 161 5300 and speak to a member of the team. The line is open 7am - midnight, 7 days a week (call charges may apply). To send a message via Text Relay call: 18001 0800 161 5276

How useful did you find this entry?

Not at all Very useful