I requested a verification code but it didn't arrive, what should I do?
Check that the mobile phone number on screen is correct, that your phone is switched on and has signal, and please allow 10 minutes for the code to arrive.
If you're sure we've got the right number and it's already been over 10 minutes, please go back to the start and request a different verification code.
If this also fails, please call us on (0800 161 5300 (from a landline), 0333 202 7900 (from a mobile) or +44 1452 828 001 (from abroad) and a member of our team will be able to help you. The line is open 7am - midnight, 7 days a week (call charges may apply). We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility