Most commonly asked questions about: Customer Services
- What is a PPI form and why do I need to complete it in order to make a complaint?
- How I complain about PPI – Unfair Commission
- How much will my PPI refund be?
- Why have you sent me text messages/emails about my PPI complaint?
- How do I get an update on my existing PPI complaint?
- How long should I expect to wait before I hear about my PPI complaint?
- My PPI policy ended a while ago can I still make a PPI complaint?
- I’m not happy with how my complaint has been resolved. What do I do?
- Will I have to close my account / be penalised if I make a PPI complaint?
- How do I change my date of birth or my nationality?
