Most commonly asked questions about: Customer Services
- My PPI policy ended a while ago can I still make a PPI complaint?
- How do I make a new PPI complaint?
- How long should I expect to wait before I hear about my PPI complaint?
- Will I have to close my account / be penalised if I make a PPI complaint?
- What happens after I’ve made a PPI complaint?
- I’ve received a letter that says that my PPI complaint has been rejected. I don’t agree with the decision – what can I do now?
- I have been approached by a Claims Management Company (CMC) to make a PPI complaint. What should I do?
- How do I get an update on my existing PPI complaint?
- How do I change my date of birth or my nationality?
- You’ve been in touch to ask me to contact you about my complaint. Why do I need to contact you?
