Most commonly asked questions about: Customer Services
- I’ve received a letter that says that my PPI complaint has been rejected. I don’t agree with the decision – what can I do now?
- I don’t have my PPI policy number. Can I still make a complaint that it was mis-sold?
- How much will my PPI refund be?
- You’ve been in touch to ask me to contact you about my complaint. Why do I need to contact you?
- I’ve received a text message/email about something called Barclaycard Track It – is this from you?
- Why have you sent me text messages/emails about my PPI complaint?
- Can you provide me with call charge information?
- Will you need to call me to discuss my complaint?
- How long will it take to resolve my complaint?
- How do I change my date of birth or my nationality?
