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How do you decide if I’ve been mis-sold PPI?

We’ll conduct a thorough investigation of how PPI was sold to you using all the information available to us. We might need to contact you if we have a question about the information you’ve given us, or we need more information from you, to complete our investigation.  

If we need more information, we’ll try and reach you by phone and, if you provide a mobile number or email address, we’ll let you know we’re trying to reach you.  Please provide as many contact details as possible so we can resolve your complaint as quickly as possible.

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