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How do I make a complaint?

We do everything we can to provide you with the best service possible, but occasionally we may not live up to your expectations.

To share a complaint with us, give us a call on 0800 015 4210 or 0333 200 5038. Alternatively, send us a message online through Barclaycard online servcing, or write to us at Barclaycard, PO Box 10200, Wigston, LE18 9ER.

So we can resolve your complaint as quickly as possible, please give us: a description of your concern or complaint (including any relevant reference numbers), what you'd like us to do to put things right, and when the best time is for us to contact you and on which number.

Once we receive your complaint, we'll try to resolve it as quickly as we can. If it takes a little longer than expected, we'll send you written acknowledgement with details of who's handling your complaint, and we'll keep you up-to-date with any progress we make.

For call charges click here. We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility

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