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I pre-authorised a transaction but the actual charge is higher than I expected, what should I do?

The Payment Services Directive Regulation is designed to protect you from being charged more than you reasonably expected based on a pre-authorisation and you may be entitled to a full refund. Evidence will be required to support your claim.

To progress with a claim please call us on 0800 161 5291 from 7am to 9pm Monday or Friday and 8am to 6pm on Saturday. For call charge details click here. We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility.

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