How do I query a transaction on my account?
Please make every attempt to contact the retailer (or liquidator if applicable) to resolve the matter directly with them if you have a query about a purchase. If you need our help to query a transaction you can access the required Disputed Transaction Claim Form here.
Please complete and print the form as per the instructions and return it to:
PO Box 5592
Alternatively you can give us a call on 0800 161 5291 from 7am to 11pm every day. We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility.