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What happens if I can't afford my Instalment Plan payment?

If you're struggling to make your monthly Instalment Plan payments, please get in touch on 0800 151 0900 or 0333 200 9090 to see how we can help. Lines open: 8am - 9pm Monday to Friday, 8am - 6.30pm Saturday and 8am - 4pm Sunday. Call charge information.

Just so you know – you can cancel your Plan for any reason by contacting our customer services team.

If your Plan is cancelled, we’ll move any remaining balance to your standard balance and charge interest at your standard rate, which moves up and down in line with the Bank of England Base Rate.

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