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If I have a question or need an update about a queried transaction, who should I contact?

If you've got a question about a queried transaction, you can send us a secure message via Barclaycard online servicing. Once you've logged in, select 'Secure message centre' which you'll find under 'Help' in the top menu. Then select 'Fraud' as the subject. We aim to respond to your query within 24 hours.

To register for or log into Barclaycard online account servicing click here.

Alternatively you can contact our Customer Services Team.

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