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I’ve been expecting a refund from a retailer/service provider/merchant but I haven't received it, what should I do?

If you've been expecting a refund from a retailer but haven't received it, please contact the retailer to check on the status of the refund.

If you still don't receive your refund, please give us a call on 0800 161 5291 from 7am to 9pm Monday to Friday or 8am to 6pm on Saturday. For call charges click here. We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility.

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