I don't recognise a transaction on my statement, what should I do?

If you don't recognise a transaction on your statement you should log in to your Barclaycard or Barclays app, view your transactions and select the one you don’t recognise for more detail.

If you still don't recognise the transaction you can select ‘Help with this transaction’ to make a claim.

Download the app from the App Store or Google Play, or find out more about the Barclaycard app.

Alternatively, you can log in to Barclaycard online servicing to view your transactions and see more details. If you still don’t recognise the transaction you can make a claim.

Log in to or register for Barclaycard online servicing.

Or you can use our online tool to make a claim.