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  • Credit cards
    • Choose a Barclaycard
      • Compare all credit cards
      • Find the right Barclaycard
      • Balance transfer calculator
      • Balance transfer credit cards
      • Purchase credit cards
      • Rewards credit cards
      • Credit building credit cards
      • Check if you're eligible
    • Learn about credit cards
      • How do credit cards work?
      • What is a balance transfer?
      • Representative example explained
    • Barclaycard benefits
      • Reasons to get a Barclaycard
      • Barclaycard Entertainment
      • Contactless
  • Existing customer
    • Existing customer homepage
    • Your account
      • Online account servicing
      • Barclaycard app
      • Changes to online payments
      • Activate your credit card
      • Lost, stolen or damaged cards
      • Marketing preferences
      • Ways to pay your bill
      • If you suspect fraud
      • Money worries
      • Credit card terms and conditions
    • Balance transfers and offers
      • Balance transfers
      • Money transfers
      • Instalment Plan
      • Change credit limit
    • Barclaycard benefits
      • Benefits with your Barclaycard
      • Barclaycard Entertainment
      • Pay your way
    • Credit made clearer
      • Guidance for limited credit history
      • Understanding interest
      • Understanding your credit rating
      • Ways to use your credit card
      • Purchase protection
      • Managing credit
    • Freedom Rewards
      • About Freedom Rewards
      • Check and redeem Freedom Rewards
  • Help & support
    • Coronavirus support
    • Money worries
    • Service status
    • Contact us
    • Fraud protection
    • Bereavement guide
    • Forgotten login details
    • Lost, stolen or damaged cards
    • Purchase protection
    • Using your card abroad
    • Changes to online payments
    • Marketing preferences
    • Understanding interest
  • Money matters
    • Money matters homepage
    • Credit cards
      • How do credit cards work?
      • Balance transfers
    • Credit basics
      • How to improve your credit?
      • Budgeting
      • Credit tips
      • Poor credit
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  • Barclaycard Customer Help Centre

Barclaycard Customer Help Centre

Account Servicing

  • I've forgotten my PIN (Personal Identification Number), how can I find out what it is?
  • I’ve forgotten both my passcode and memorable word and have my Barclaycard details to hand. What do I do?
  • I’ve forgotten both my passcode and memorable word and don’t have my Barclaycard details to hand. What do I do?
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Additional Products

  • How do I make a claim against my Card Protection or Identity Protection policy?
  • I have a query about my Barclays insurance policy, who should I contact?
  • How do I cancel my Identity Protection Alert or Card Protection?
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Contactless Payments

  • Do I have a daily limit for contactless payments?
  • How secure is Apple Pay?
  • Can I turn off the contactless functionality on my card?
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Coronavirus

  • My trip or event has been cancelled. How can I claim my money back?
  • Are you offering Barclaycard payment holidays?
  • I’m worried about travelling and might cancel my trip. Can I claim my money back?
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Credit Cards

  • If I withdraw cash on my Barclaycard from a cash machine or bank will I be charged?
  • How much cash can I withdraw from my Barclaycard?
  • How do I order a replacement Barclaycard?
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Customer Services

  • I need to contact Barclaycard customer services from abroad - what number do I need to call?
  • What is your postal address for queries?
  • How do I contact you if I want to discuss a complaint that I’ve already raised?
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Fraud & Security

  • My Barclaycard is lost or stolen, what do I need to do?
  • How do I unlock my Barclaycard PIN?
  • How do I register for Barclaycard Secure?
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Other Barclaycard Information

  • How long does it take to process a payment made within the Barclaycard app?
  • I'm having trouble making a payment to my Barclaycard using the Barclaycard app, why is this?
  • Can I have the Barclaycard app on more than one device?
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Paying Your Bill

  • How can I pay my bill?
  • How can I set up my Direct Debit?
  • How can I amend or cancel my Direct Debit?
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Spending & Transactions

  • How do I query a transaction on my account?
  • I want to make a claim under section 75 of the Consumer Credit Act, what are my rights?
  • What do I do, when I can’t get a refund on my purchases?
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Statements

  • How do I print and save my PDF statement?
  • Why is my digital statement not available to view?
  • What software do I need to view my statements in Barclaycard online servicing?
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Barclaycard is a trading name of Barclays Bank UK PLC. Barclays Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676). Registered in England No. 9740322. Registered office: 1 Churchill Place, London E14 5HP

Barclays Bank UK PLC adheres to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk

© Barclaycard 2019

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