Account Servicing I've forgotten my PIN (Personal Identification Number), how can I find out what it is? I’ve forgotten both my passcode and memorable word and have my Barclaycard details to hand. What do I do? How can I view my transactions?
Additional Products How do I make a claim against my Card Protection or Identity Protection policy? I have a query about my Barclays insurance policy, who should I contact? How do I cancel my Identity Protection Alert or Card Protection?
Contactless Payments Do I have a daily limit for contactless payments? Can I turn off the contactless functionality on my card? How will Transport for London (TfL) travel charges be shown on my card statements?
Credit Cards If I withdraw cash on my Barclaycard from a cash machine or bank will I be charged? If I apply for a Barclaycard online, when will I hear whether I have been successful? How much cash can I withdraw from my Barclaycard?
Customer Services I need to contact Barclaycard customer services from abroad - what number do I need to call? What is your postal address for queries? How do I contact you if I want to discuss a complaint that I’ve already raised?
Fraud & Security My Barclaycard is lost or stolen, what do I need to do? How do I register for Barclaycard Secure? How do I unlock my Barclaycard PIN?
Other Barclaycard Information I'm having trouble making a payment to my Barclaycard using the Barclaycard app, why is this? How long does it take to process a payment made within the Barclaycard app? Can I have the Barclaycard app on more than one device?
Paying Your Bill How can I pay my bill? How can I set up my Direct Debit? How can I amend or cancel my Direct Debit?
Spending & Transactions Thomas Cook have gone into liquidation, what should I do? Can I use my card abroad and will I be charged? How do I query a transaction on my account?
Statements How do I print and save my PDF statement? Why is my digital statement not available to view? What software do I need to view my statements in Barclaycard online servicing?
