My mobile phone number has changed, what should I do?

If your mobile phone number has changed, you will not be able to self reset your memorable word or passcode online.

Please call us on 0800 161 5300 (from a landline), 0333 202 7900 (from a mobile) or +44 1452 828 001 (from abroad) and a member of our team will be able to help you reset your login details. The line is open Monday - Sunday 8AM-8PM (call charges may apply). We also offer a Next Generation Text or SignVideo service. For more information visit

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