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Where can I find the secure messaging service?

To send us a secure message, log into Barclaycard online servicing and select 'Secure message centre' which you'll find under 'Help' in the top menu.

Please note that you will have 5 minutes to complete your message. As soon as you have 2 minutes of your session remaining we'll ask you if you want to extend the session. Just click the 'Add more time' button to give yourself another 5 minutes to continue with your message. You can extend your sessions as many times as you like.

We'll reply to you within 24 hours of receiving your message.

To help ensure you get your response as swiftly as possible, when you're composing your secure message you'll be offered the option to receive an email to notify you that we have responded to your message.

To log into Barclaycard online servicing click here.

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