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I have forgotten my log in details for Barclaycard online servicing and do not have my Barclaycard to hand, what do I do?

In order to reset your security details online we need your Barclaycard details so that we can verify your identity and protect your account information from being accessed by an unauthorised person.

If you have forgotten your Username/ID number, click on the ‘Forgotten…’ link below the Username/ID number field and you can complete the log in process by entering your card number. This can be found on the front of your Barclaycard and on paper statements.

If you have forgotten your passcode or your memorable word, click the ‘Forgotten…’ link below the related field and follow the on screen instructions. You will need your Barclaycard to hand.

You can return to the relevant screens and the ‘Forgotten’ links at any time in order to complete the log in process.

If you require a replacement card, you’ll need to contact our Customer Services Team to order a new card.

Why not download our Barclaycard mobile app?
You will need your Barclaycard to hand to choose a 5 digit passcode and register for the app and then in future you will only need to enter your passcode to log in. The Barclaycard app is free to download and available on iPhone or Android from the App Store or Google Play.

 For call charges click here. We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility

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