My verification code isn't working, what should I do?

If you're sure you have entered your verification code correctly and it is not working, and its already been over 5 minutes, please go back to the start and request a different verification code.

If this also fails, please call us on (0800 161 5300 (from a landline), 0333 202 7900 (from a mobile) or +44 1452 828 001 (from abroad) and a member of our team will be able to help you. The line is open Monday - Sunday 8AM-8PM (call charges may apply). We also offer a Next Generation Text or SignVideo service. For more information visit

Did this answer your question?

We are sorry you didn't find this helpful. Please let us know how we can improve this answer!