I’m worried that the coronavirus outbreak may affect my finances – how can I get help?

We won’t be charging you late payment or cash advance fees between 19 March and 17 June 2020 – we’ll take care of this, so you don’t need to call us.

If you think you could be financially impacted by Covid-19, call us on 0800 046 8324 to find out how we can help. Lines are open every day from 9am to 9pm. Call charge information.

If you're having any problems generally with managing your money, you’ll find helpful advice at our money worries hub.

Our answers are correct at the time of writing, but things may change.

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