I’m worried about travelling and might cancel my trip. Can I claim my money back?

For overseas travel:

Check the Foreign & Commonwealth Office (FCO) for the latest travel updates.

If the FCO advises against all travel to your intended destination, it’s possible to claim for cancellations as long as the advice wasn't in place when you booked the trip or purchased your insurance.

If the FCO advises against all but essential travel to your intended destination, it’s possible to claim for cancellations as long as you are travelling within 28 days and the advice wasn't in place when you booked the trip or purchased your insurance.

For UK-based trips and events:

If the service is still operational but you decide to, or have already cancelled, any refunds will be subject to the refund policy within the service provider’s terms and conditions. You may not be entitled to a refund if you have voluntarily decided to cancel.


First contact the company you booked through and the insurance provider

In any of the above situations, we’d recommend that you start by getting in touch with whoever organised it, or whoever you booked through. They may offer you different dates or a full refund. This is likely to be the quickest way to get the resolution you want. You can also check with your insurance provider before you cancel.

Raising disputes

If the service provider declines to honour their refund policy and you purchased the trip or event using your Barclaycard, you could be covered by purchase protection  ('Purchases between £100 and £30,000  made in the UK and abroad, are covered by Section 75 of the Consumer Credit Act in certain circumstances. Section 75 applies to all UK credit cards. Conditions apply).

What you’ll need

When you make a claim, we may ask you to supply some supporting documentation. So before you contact us, it will help if you have some or all of

  • Proof of your purchase
  • Terms and conditions for your purchase
  • Evidence that the goods or services were faulty, damaged or different from their description
  • Evidence that the goods or services were not delivered or supplied

Details of any descriptions or statements made by the seller about the goods or services.

You should also keep the item itself, in case it needs to be examined or handed to us if your claim is successful. We may also need an independent report to show the nature, impact or cost of the problem.

Claim online

Our online form is the fastest way to make a claim. We’ll explain what we need at every step and you’ll be able to upload photos or digital copies of any supporting evidence we need.

Claim by phone

To make a claim by phone, call us on 0800 161 5291. Lines are open from 7am to 11pm, Monday to Sunday.

To maintain a quality service, we may monitor and record phone calls. Call charges.

To send messages via Text Relay call: 1 8001 0800 161 5276.

Need to ask us about something not covered here? Please get in touch.

This information is correct at the time of writing (14 April 2020), but things may change.

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