We use cookies to give you the best browsing experience and to help us understand how you use our site. Cookies are small snippets of data stored on your computer and some have already been set. By continuing to use our website you are accepting our use of cookies. To find out more, read about cookies

My PINsentry card reader says ‘This card is not accepted’ or ‘Card is not responding’ What do I do?

You may have inserted the wrong card. Please pull the card out, check and try again.

If your card is damaged or if the chip is bent out of shape, you’ll need to order a new one. You may have an incompatible card with the PINsentry device. Your card needs to have an expiry date of Feb 2021 or later.

Simply, give us a ring on 0800 151 0900 and we'll sort this out for you..

How useful did you find this entry?

Not at all Very useful