What if I'm unable to confirm it's me using Visa Secure or Mastercard Identity Check when I'm shopping online?

If you're asked to confirm it's you when you're shopping online, and you're unable to do so, we won't be able to approve your payment.

To be able to shop online securely in the future, you'll need to do one (or more) of the following:

If you're not able to use any of the 3 methods to confirm it's you then please contact us.