Lost stolen and damaged card
Report your lost or stolen card
If you’ve lost your card or it’s been stolen, it’s important to let us know as soon as you can, so we can cancel your card.
Use the Barclaycard app*
Log in, select ‘Cards’, then ‘Report lost or stolen’ and follow the instructions.
Not registered for our app? It’s quick and easy. Register here.
Give us a call
Call from the UK 0800 161 5308 and press option 1
Call from abroad +44 1604 230 230
You can also use our Next Generation Text or SignVideo services. Find out more about our call charges. Please check with your service provider if you are calling from outside the UK.
Report your damaged card
Whether you’ve snapped your card by accident or the chip’s worn away, you can order a new one online in no time.
Use the Barclaycard app*
Simply log in, select ‘Cards’, then ‘Replace a damaged card’ and follow the instructions.
Not registered for our app? It’s quick and easy. Register here.
Online servicing
Log in to online servicing, select ‘Manage account’ from the main menu, and choose ‘Order a replacement card’.
We’ll get your new card to you within three to five working days.
*You need to be 18 or over to access this product or service using the app. T&Cs apply.