Can I ask shop staff to enter my PIN for me?

No. For security reasons, you must never tell anyone your PIN, even Barclaycard staff. If you're not able to use a PIN, please contact us on 0800 161 5298 and we'll talk you through other ways to pay. Call charges may apply.

We also offer a Next Generation Text or SignVideo service. For more information, visit barclaycard.co.uk/accessibility

Other popular questions about fraud and security

Barclaycard Secure

What is Barclaycard Secure?

If I'm not asked to confirm its me when I'm shopping online, who is responsible for any fraudulent transactions?

What if I'm unable to confirm it's me using Visa Secure when I'm shopping online?

View all

Chip & PIN

How do I unlock my Barclaycard PIN?

What happens if I don't receive my PIN for my new Barclaycard?

What happens if I get my Barclaycard PIN wrong?

View all

Confirm it's you

Do I need to replace the batteries in the PINsentry? What can I do if my PINsentry card reader's batteries are dead?

My PINsentry card reader says 'PIN locked', What does this mean?

How do I get another PINsentry card reader?

View all

General information

My Barclaycard is lost or stolen, what do I need to do?

I've received an email from you, how can I be sure that it's safe?

What's my Card Security Code?

View all