I’m worried about travelling and might cancel my trip. Can I claim my money back?

For overseas travel:

Check the Foreign & Commonwealth Office (FCO) for the latest travel updates.

If the FCO advises against all travel to your intended destination, it’s possible to claim for cancellations as long as the advice wasn't in place when you booked the trip or purchased your insurance.

If the FCO advises against all but essential travel to your intended destination, it’s possible to claim for cancellations as long as you are travelling within 28 days and the advice wasn't in place when you booked the trip or purchased your insurance.

For UK-based trips and events:

If the service is still operational but you decide to, or have already cancelled, any refunds will be subject to the refund policy within the service provider’s terms and conditions. You may not be entitled to a refund if you have voluntarily decided to cancel.


First contact the company you booked through and the insurance provider

In any of the above situations, we’d recommend that you start by getting in touch with whoever organised it, or whoever you booked through. They may offer you different dates or a full refund. This is likely to be the quickest way to get the resolution you want. You can also check with your insurance provider before you cancel.

Raising disputes

If the service provider declines to honour their refund policy and you purchased the trip or event using your Barclaycard, you could be covered by purchase protection  ('Purchases between £100 and £30,000  made in the UK and abroad, are covered by Section 75 of the Consumer Credit Act in certain circumstances. Section 75 applies to all UK credit cards. Conditions apply).

Claim by post

To make a Section 75 claim, fill out our disputed transaction claim form  PDF (1.69 MB) and send to the address at the bottom of the form.

For all other disputes, use this disputed transaction form  PDF (750KB) and send to the address at the bottom of the form.

Claim on the phone

We’ve fewer colleagues to speak to you in our contact centres as a result of the coronavirus outbreak. This is having a big impact on call wait times – so please bear with us

You can give us a call on 0800 161 5291 from 7am to 11pm every day. We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility. Read our call charges and information.

Evidence to support your claim

In some cases we’ll ask you to provide evidence to support your claim, so you should keep anything that may be relevant. The type of evidence will depend on your claim, but may include:

  •  proof of your purchase
  •  terms and conditions of your purchase
  •  evidence that the goods or services were faulty, damaged or different from their description
  •  evidence that the goods or services were not delivered or supplied
  •  details of any descriptions or statements made by the seller about the goods or services

Our answers are correct at the time of writing (27 March 2020), but things may change.

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