Will an additional payment change the amount of my Direct Debit and can I change the Direct Debit amount at any time?

Three working days before your Direct Debit payment is due we request the funds from your bank which means that any payments made to your account will not change the amount that we take through the Direct Debit. If you make any changes to your Direct Debit during this window they will not take effect until the following month.

Please note that we cannot cancel a Direct Debit in this period, if you need to stop the payment you must go to your bank but this will incur a £12 returned Direct Debit fee as detailed on your statement.

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