We use cookies to give you the best browsing experience and to help us understand how you use our site. Cookies are small snippets of data stored on your computer and some have already been set. By continuing to use our website you are accepting our use of cookies. To find out more, read about cookies

Will an additional payment change the amount of my Direct Debit and can I change the Direct Debit amount at any time?

Three working days before your Direct Debit payment is due we request the funds from your bank which means that any payments made to your account will not change the amount that we take through the Direct Debit. If you make any changes to your Direct Debit during this window they will not take effect until the following month.

Please note that we cannot cancel a Direct Debit in this period, if you need to stop the payment you must go to your bank but this will incur a £12 returned Direct Debit fee as detailed on your statement.

How useful did you find this entry?

Not at all Very useful