Thomas Cook has gone into liquidation, what should I do?

Thomas Cook went into administration on 23 September 2019. The firm is not ATOL protected and the CAA is managing repatriation and refunds. For the latest information please see the ATOL website https://thomascook.caa.co.uk/.

If you booked your travel using your Barclaycard and would like our help, the quickest way is to make a claim is online.

We may ask you to supply some additional information to help with your claim. So before you contact us, get together any supporting evidence you have, which may include

  • Your holiday invoice/confirmation (we won’t be able to look into your claim without this)
  • Your original airline tickets – that includes e-tickets or paper tickets
  • Any other documents you think are relevant

You do not need to supply evidence that Thomas Cook has ceased trading.

We’ll update your account that you won’t be charged any interest on this transaction for now and this won’t affect your minimum payment.

To claim by phone, call us on 0800 161 5291. Lines are open from 7am to 11pm, Monday to Sunday. To maintain a quality service, we may monitor and record phone calls. Call charges

We also offer a Next Generation Text or SignVideo service. For more information visit, barclaycard.co.uk/accessibility.

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