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The volcanic eruption in Bali has affected my travel plans – what should I do?

Your travel agent and travel insurance company should be able to help you out with alternative travel arrangements or refunds – so get in touch with them as soon as you can. And you can get the latest travel advice from the Foreign and Commonwealth Office (FCO) – and set up email alerts – on their website at https://www.gov.uk/foreign-travel-advice/indonesia.

If you booked your travel with your Barclaycard and would like our help, you just need to complete the attached claim form  and send it back to us, along with:

  • a copy of your holiday invoice/confirmation (we won’t be able to look into your claim without this)

  • copies of your original airline tickets – that includes e-tickets or paper tickets 

  • any other documents you think are relevant

We’ll update your account – so you won’t be charged any interest on this transaction for now. And it won’t affect your minimum payment either. 

Please return your completed form, together with the required documents to our FREEPOST address – please make sure the address is in capital letters:



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