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I haven't received my goods or services because the retailer/service provider/merchant has gone into liquidation, how can I claim this back?

You can send us a query within Barclaycard online servicing.

Once you've logged in, select 'Review your Spending' and select the transaction you'd like to query. If you select 'Query the Transaction', you'll see a number of options to select, and this will start the process.

To register for or log in to Barclaycard online servicing click here. Alternatively, give us a call on 0800 161 5291 from 7am to 9pm Monday to Friday or 8am to 6pm on Saturday. For call charges details click here. We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility.

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