We use cookies to give you the best browsing experience and to help us understand how you use our site. Cookies are small snippets of data stored on your computer and some have already been set. By continuing to use our website you are accepting our use of cookies. To find out more, read about cookies

I’ve been expecting a refund from a retailer/service provider/merchant but I haven't received it, what should I do?

If you've been expecting a refund from a retailer but haven't received it, please contact the retailer to check on the status of the refund.

If you still don't receive your refund, please give us a call on 0800 161 5291 from 7am to 11pm every day.  We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility.

For full details of how to dispute a transaction, what evidence you’ll need to supply and how to make a claim for a refund, to go Protecting you and your purchases.


Thank you for rating this entry