I’ve been expecting a refund from a retailer/service provider/merchant but I haven't received it, what should I do?

If you've been expecting a refund from a retailer but haven't received it, please contact the retailer to check on the status of the refund.

If you still don't receive your refund, please give us a call on 0800 161 5291 from 7am to 11pm every day.  We also offer a Next Generation Text or SignVideo service. For more information visit barclaycard.co.uk/accessibility.

For full details of how to dispute a transaction, what evidence you’ll need to supply and how to make a claim for a refund, to go Protecting you and your purchases.


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