I’ve been expecting a refund from a retailer/service provider/merchant but I haven't received it, what should I do?

If you’ve been expecting a refund and haven’t received it you should first check with the company to see what’s going on. Some companies take longer than normal to process refunds so check if they have any delays.

If you’re  not satisfied with the company’s answer you can  find out more information about how to raise a dispute here.

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