Why do I receive an 'Unable to download' message when using Internet Explorer 8 to view my online statement?

You’ll see this message when one of the security settings is set to ‘disabled’. To view your statements online with Internet Explorer 8:

  • click on 'Tools'
  • select 'Internet Options'
  • click on the 'Advanced' tab
  • scroll down to the 'Security' option
  • make sure the 'Do not save encrypted pages to disk' option is ticked
  • click on the 'Apply' button

You should now be up and running.

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